Lead Time: Aboki Grill requires a 2-day lead time for all orders to ensure the preparation of high-quality meals. Cut-off Time:Orders must be placed by 6:00 PM for inclusion in the 2-day lead time. Orders placed after the cut-off time will be processed on the following day.
Delivery Window: Deliveries are made between 2:00 PM and 6:00 PM. Our goal is to deliver your order within this timeframe. Pre-Delivery Call:Our delivery driver will call before heading to your location to confirm your availability and provide an estimated arrival time. Wait Time:Upon arrival, the driver will wait for up to 5 minutes. If hand-delivery is not possible within this timeframe, your order will be left in a safe spot at the delivery address, if feasible. Driver Discretion:Once delivery has commenced, address changes are at the driver’s discretion. We cannot guarantee accommodation for last-minute changes.
Introduction: Your privacy is important to us. This policy outlines how we handle your personal information with care and respect. Information Collection and Use:We collect information such as your name, contact details, and payment information to process orders and improve your experience. Your information is used strictly for these purposes and will not be shared with third parties except for necessary service provision.
Cancellation: Orders can be canceled up to 1 day before the scheduled delivery without charges. Late cancellations may not be eligible for a refund. Refunds: If you are dissatisfied with your order due to our error, please contact us within 1 hour of receiving your order. Eligible complaints may result in a refund or replacement, depending on the situation. Non-refundable Items:Items such as gift cards and promotional items are not eligible for a refund.
Allergen Awareness: At Aboki Grill, we want our customers to enjoy their meals with peace of mind. Please be aware that some of our signature dishes, including chicken and beef suya, contain nuts as an integral ingredient. While other items on our menu are prepared without nuts, we operate in a kitchen where nuts are handled and cannot guarantee a completely nut-free environment for our nut-free dishes. Despite our rigorous standards and training in food safety practices, including allergen management, the potential for cross-contamination exists. Our team is extensively trained in food safety practices, emphasizing careful handling to minimize the risk of allergen cross-contamination. We take this matter very seriously and are committed to providing as much information as possible to help our customers make safe dining choices. Your Safety, Our Priority: We encourage you to inform us of any allergies or dietary restrictions when placing an order. Our staff is more than happy to discuss menu options with you and provide information to help you select dishes that meet your dietary needs. We are dedicated to continuous improvement in our food safety and allergen management processes. Your health and satisfaction are paramount to us at Aboki Grill, and we strive to deliver delicious meals that can be enjoyed by everyone, regardless of dietary restrictions.