Privacy

Last Updated: February 15, 2026

Aboki Grill ("we", "us", or "our"), located at 1205 E Hastings St B3, Vancouver, BC V6A 1S4, Canada, is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use the Aboki Grill mobile application (the "App") and related services.

By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Account Information: First name, last name, email address, phone number, and password when you create an account.
  • Profile Information: Birthday (optional, for birthday bonus), profile preferences.
  • Delivery Addresses: Street address, city, postal code, and delivery instructions you save for orders.
  • Payment Information: Credit/debit card details processed securely through Stripe. We do not store your full card number on our servers.
  • Order Information: Items ordered, order preferences, delivery/pickup details, and order history.
  • Communications: Messages you send to our support team.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and app version.
  • Usage Data: App interactions, pages viewed, features used, and timestamps.
  • Location Data: Delivery address coordinates for distance calculation and delivery zone determination. We do not continuously track your location.
  • Push Notification Tokens: Device tokens for sending order updates and promotional notifications (with your consent).

1.3 Information from Third Parties

  • Google Sign-In: If you choose to sign in with Google, we receive your name, email address, and profile picture from Google.
  • Payment Processor: Stripe provides us with transaction confirmation details (not your full card number).

2. How We Use Your Information

We use your personal information to:

  • Provide Services: Process orders, manage deliveries, handle payments, and maintain your account.
  • Communicate: Send order confirmations, status updates, delivery notifications, and respond to support requests.
  • Wallet & Loyalty: Manage your wallet balance, track loyalty points, process referral rewards, and maintain your membership tier.
  • Subscriptions: Process weekly subscription charges, manage delivery schedules, and handle skip/pause/cancel requests.
  • Improve Services: Analyze usage patterns to improve the App, menu offerings, and customer experience.
  • Security: Detect and prevent fraud, unauthorized access, and abuse of our services.
  • Marketing: With your consent, send promotional offers, new menu items, and special deals via push notifications or email.
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Stripe (payments), Amazon Web Services (hosting), Firebase/Expo (push notifications), Google Maps (distance calculation), Resend (email), Sentry (error tracking).
  • Delivery Drivers: Your name, delivery address, and order details to complete your delivery.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

  • Account Data: Retained while your account is active and for a reasonable period afterward.
  • Order History: Retained for 7 years for tax and accounting compliance.
  • Payment Records: Retained as required by financial regulations.
  • Deleted Accounts: Personal data deleted or anonymized within 30 days of request, except where retention is required by law.

5. Data Security

  • Encryption: All data transmitted between the App and our servers is encrypted using TLS 1.3.
  • Secure Storage: Passwords are hashed using bcrypt. Authentication tokens are stored securely on your device.
  • Access Controls: Database access is restricted to authorized systems within private network subnets.
  • Payment Security: Card data is handled exclusively by Stripe (PCI DSS Level 1 certified). We never store full card numbers.

6. Your Rights

Under British Columbia privacy legislation (PIPA, SBC 2003, c. 63), you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Withdrawal of Consent: Withdraw your consent for optional data uses at any time.
  • Deletion: Request deletion of your account and associated personal data.
  • Complaint: File a complaint with the Office of the Information and Privacy Commissioner for British Columbia.

To exercise any of these rights, contact us at support@abokigrill.ca.

7. Push Notifications

We send push notifications for order status updates. Promotional notifications are sent only with your consent. You can manage notification preferences in your device settings at any time.

8. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16.

9. International Data Transfers

Your data is processed and stored in Canada using AWS infrastructure in the ca-central-1 (Montreal) region. Your data does not leave Canada for primary storage and processing.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you through the App or via email.

11. Contact Us

Aboki Grill
1205 E Hastings St B3
Vancouver, BC V6A 1S4, Canada
Email: support@abokigrill.ca